Cancel free of charge before the free-cancellation window shown on the service page. Refunds for online payments return to the original payment method, usually within 5 to 7 working days of approval.
Cancelling a booking
- Open My bookings, choose the booking and press Cancel this booking. The option is available until the free-cancellation window closes.
- Each service shows its cancellation policy on the service page and at checkout, including how many hours before the visit you can cancel for free.
- After that window, or once the partner is on the way, please contact support. A late-cancellation fee may apply as shown in the service's policy.
When we cancel
If we cannot assign a professional, or the partner does not arrive, we cancel the booking at no cost to you and refund any payment in full.
Refunds
| Situation | Refund |
|---|---|
| You cancel within the free window | Full amount |
| We cancel, or the partner does not arrive | Full amount |
| Payment taken but the booking was not confirmed (for example, it arrived after the 30-minute hold) | Full amount, automatically |
| You cancel after the free window | Amount paid minus the late fee shown in the service's policy |
| Work done but not as agreed | Contact support within 48 hours; we review and may offer a revisit or a full or partial refund |
How refunds reach you
- Paid online (UPI, card, netbanking, wallet): refunded through Razorpay to the same method. Banks usually credit it within 5 to 7 working days after we approve it.
- Paid after service in cash or UPI: we contact you to return the amount by UPI or bank transfer.
You can follow a refund on the booking page. If it has not arrived 7 working days after approval, contact us with your booking number.